Job Description

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GENERAL PURPOSE: The Broker Support Specialist plays a pivotal role in the organization as the day-to-day interface (both inbound and outbound) with contracted Health Insurance brokers in the field. The Specialist will adhere to company policies and CMS regulations to ensure compliant and timely delivery of the assigned project.

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Inbound: Working with various departments within the organization (e.g. Sales, Marketing, Licensing/Contracting, Accounting), the Broker Support Specialist will field and handle all support inquiries coming in from brokers.

Outbound: The Broker Support Specialist is responsible for managing all broker relationships and ensuring all contracted brokers are equipped to sell products throughout the year. This can require continual outreach to all brokers to ensure they are truly engaged.

Combined, the Broker Support Specialist provides an exceptional level of service to our brokers to support their needs and ensure they are ready to sell at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Creates updates and maintains Microsoft documents for reporting, electronic filing, and other purposes as needed.
• Organizes and prioritizes large volumes of information.
• Reviews emails and shares information with appropriate staff.
• Handles confidential and non-routine information and explains policies when necessary.
• Works independently and/or within a team on special nonrecurring and ongoing projects.

QUALIFICATIONS AND REQUIREMENTS:

• EDUCATION and/or EXPERIENCE: A high school diploma is required; college education from an accredited institution of higher learning is preferred.
• 2 years of Customer Service experience
• 3 years of Administration experience

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong analytical, problem solving, and statistical skills.
• Bilingual (English & Spanish)
• Ability to read and interpret documents
• Excellent oral and written communication skills.
• Proficient in MS Office to include advanced level Word, Excel, and PowerPoint skills.

** Our company response to COVID has been exceptional and this position will be filled on a work from home basis until further notice, however, we would still prefer a local candidate so when in office hours resume the candidate is able to comfortably drive to work. We are located in Miami Lakes***

Job Type: Full time

Work Location:

• Hybrid Remote

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Hialeah, FL 33016

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