Job Description

Job Title: Patient Registrar Location: Flushing, New York Local, Remote or Hybrid: Local Schedule: Onsite; 9a-5p/10a-6p Contract: 26W Important Call Outs: NYP Coversheet Required Qualifications Education: HS Diploma/GED Experience: Minimum knowledge of position s principles, techniques, practices and procedures, skills and prior experience required to perform the job. Includes: machinery, tools or equipment used; physical demands; unusual working conditions A working knowledge of medical practice systems and office computer technology (Microsoft Word, Excel, PowerPoint, Outlook). Key Responsibilities: 1. Schedules surgical and non-surgical 1a. Check out patients from the practice with follow scheduling procedures/testing up appointments, radiologic testing, and any additional consults requested by the provider. 1b. Schedule patients for surgery in a timely fashion, utilize block time efficiently, schedule pre op and specialty clearances. 1c. Ensures pre-operative clearances are obtained, fax all pertinent paperwork to the OR as well as give it to the provider for their review. 1d. Schedule all 1st post-operative appointments for all surgical cases scheduled. 1e. Ensure all tasks are completed or in progress by the end of the business day. 1f. Adhere to scheduling guidelines and NO SHOW/CANCELLATION policy set forth by the practice. 1g. All EHR tasking/quick notes are accurately documented and provided to appropriate parties in real time. 1h. Demonstrates knowledge of the scheduling software. 1i. Monitors physician schedules to ensure the rescheduling of office appointments to accommodate surgical bookings. 1j. Ensures full utilization of OR block time and communicates the release of time to the manager, as per the practice guidelines. 1k. Adheres to the OR scheduling escalation process set forth by the practice. 2. Communication. 2a. Ensures proper communication to the provider and patient with complete and accurate information. 2b. Demonstrates effective interpersonal skills in developing relationships with internal and external customers. 3. Administrative/clerical support. 3a. All patient phone calls are to be answered in a courteous and professional manner and/or returned by the end of the business day. 3b. All phone calls are to be answered within three rings. 3c. Adheres to practice policies and procedures. 3d. Maintains administrative and clinical calendars as assigned. 3e. Performs schedule changes and to open and/or close the schedules for assigned provider in the scheduling system. 3f. Picks up and delivers reports, forms, computer runs lab specimens, applications, messages, etc. as required. 3g. Prepares physician forms/applications including but not limited to, credentialing applications, etc. as required for physician signature. 4. Financial Performance. 4a. Ensure all guidelines for notifying billing of scheduled patient appointments are adhered to. 4b. Ensure all guidelines for notifying precertification specialist of scheduled procedures and surgeries are adhered to. 4c. Facilitate all radiologic and/or surgical procedure peer to peer requests between the appropriate practice staff and insurance company. 5. Service Excellence. 5a. Treat the people we serve as guests including, patients, co-workers, providers and all visitors. 5b. Show commitment to co-workers. 5c. Maintain a safe and clean environment. 5d. Respect the privacy of all patients. 5e. Confidential information handled with discretion and sensitivity. 6. Provides coverage for all sites of 6a. Flexible to work at multiple locations while multiple operations as needed. Practitioners performing various duties, as part of the NYPMGQ. 7. Reports malfunction of equipment to supervisor immediately. 8. Develops and maintains a high level 8a. Displays courtesy, tact and diplomacy when dealing level of customer service. with staff, colleagues, superiors, patients, hospital visitors, vendors, representatives of other institutions and government regulatory agencies. 8b. Offers to assist those mentioned in a in attaining their goal(s) or completing their task(s) whenever possible, or, if unable, obtains appropriate assistance. 9. Performance other related duties as required.

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